Privacy Policy

This Privacy Policy explains how UAB Eclipse Fade, trading as Outcampers (“Outcampers”, “we”, “us”, “our”), collects, uses, stores, and protects personal data when you visit https://outcampers.com or buy products from us.

 

1. Who we are

Data Controller: UAB Eclipse Fade
Trading name: Outcampers
Address: V. Nagevičiaus g. 3, Vilnius, LT-08237, Lithuania
Email: [email protected]
Phone: +447462179358
Website: https://outcampers.com

Under the GDPR, we must clearly tell you who we are, why we process your data, what data we collect, how long we keep it, who receives it, and what rights you have.

 

2. What personal data we collect

Depending on how you use the website, we may collect:

  • name
  • email address
  • phone number
  • billing and shipping address
  • order details
  • payment status and transaction references
  • support messages and correspondence
  • IP address
  • browser, device, and usage data
  • cookie and preference data
  • marketing preferences

We do not store full payment card details on our own servers.

 

3. How we collect your data

We collect data:

  • directly from you when you place an order, contact us, or subscribe
  • automatically through cookies, logs, and analytics tools
  • from payment providers, delivery partners, and technical service providers where needed to complete your order or operate the site

 

4. Why we use your data and our legal bases

We process personal data only where we have a lawful basis to do so under GDPR, including consent, contract, legal obligation, and legitimate interests.

We use your data to:

a. Process and deliver orders
This includes payment confirmation, fulfilment, shipping, returns, and refunds.
Legal basis: performance of a contract.

b. Provide customer service
This includes responding to messages, handling complaints, and resolving issues.
Legal basis: contract and legitimate interests.

c. Improve the website and services
This includes analytics, troubleshooting, usability, and fraud prevention.
Legal basis: legitimate interests, and consent where required for non-essential cookies/tools.

d. Send marketing communications
We may send newsletters and offers if you subscribe or otherwise lawfully permit this. You can unsubscribe at any time.
Legal basis: consent, and where applicable legitimate interests in accordance with law.

e. Meet legal obligations
This includes accounting, tax, fraud prevention, legal claims, and regulatory requirements.
Legal basis: legal obligation and legitimate interests.

 

5. Cookies and similar technologies

We use cookies and similar technologies for essential site functions, analytics, preferences, and marketing. Some cookies require user consent before they are set, and non-essential cookies should not be placed on the device before consent is given. Strictly necessary cookies can generally be used without consent where they are essential to provide the service requested, such as cart or checkout functionality.

For more details, please see our Cookie Policy.

 

6. Who we share your data with

We may share personal data with:

  • payment processors
  • delivery and logistics partners
  • hosting and IT service providers
  • analytics and marketing providers, where enabled
  • professional advisers
  • public authorities or regulators where required by law

We do not sell your personal data.

 

7. International transfers

Some service providers may process data outside the EU/EEA. Where this happens, we use appropriate safeguards required by law, such as adequacy decisions or Standard Contractual Clauses. GDPR requires organisations to tell individuals whether their data is transferred outside the EU and what safeguards apply.

 

8. How long we keep your data

We keep personal data only for as long as necessary for the purpose for which it was collected, and longer only where needed for legal, tax, accounting, dispute-resolution, or fraud-prevention reasons. GDPR requires storage limitation and transparency on retention.

 

9. Your rights

Subject to applicable law, you may have the right to:

  • access your data
  • correct inaccurate data
  • request deletion
  • restrict processing
  • object to certain processing
  • withdraw consent
  • request data portability
  • lodge a complaint with a supervisory authority

GDPR gives individuals these core rights.

If you are in Lithuania, the supervisory authority is the State Data Protection Inspectorate.

To exercise your rights, contact: [email protected]

 

10. Marketing preferences

If you subscribe to marketing, we may send you product updates, offers, and content. You can unsubscribe at any time through the unsubscribe link or by contacting us.

 

11. Security

We use appropriate technical and organisational measures to protect personal data, but no system is completely secure. GDPR requires integrity and confidentiality as core principles.

 

12. Children

Our website is not intended for children, and we do not knowingly collect personal data from children in a way requiring parental consent.

 

13. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date.

 

14. Contact

For privacy questions or requests, contact:

UAB Eclipse Fade
Trading as Outcampers
V. Nagevičiaus g. 3, Vilnius, LT-08237, Lithuania
[email protected]
+447462179358