Returns & Refunds

This Returns & Refunds Policy explains how returns, cancellations, and refunds work for purchases made on https://outcampers.com.

1. Your right to return

If you are a consumer purchasing online, you generally have the legal right to withdraw from most purchases within 14 days without giving a reason. In Lithuania, this right is set out in the Civil Code rules on distance contracts, and the consumer normally bears only the direct cost of return unless the trader agrees otherwise or failed to provide the required information.

2. Return period

You must notify us within 14 days of receiving the goods that you want to withdraw or return them under your legal right of withdrawal. After notifying us, you should send the goods back without undue delay and no later than 14 days from that notice.

To start a return, email: [email protected]

3. Return conditions

Returned items should be:

  • unused beyond what is necessary to inspect them
  • in a resaleable condition where possible
  • complete with accessories and original packaging where reasonably available
  • securely packed for return transit
  • Return Address: Kirtimų g. 47, Vilnius, 02244 Vilniaus m. sav., Lithuania

If the goods have been handled more than necessary to establish their nature, characteristics, and functioning, we may reduce the refund to reflect diminished value, where permitted by law.

4. Return shipping costs

If you changed your mind, you are usually responsible for the direct cost of return shipping, unless we state otherwise or failed to inform you in advance. Lithuanian and EU guidance both reflect this rule.

If the item is faulty, damaged, or incorrect, we will provide a fair solution, which may include covering return shipping.

5. Non-returnable items

The withdrawal right does not apply to all items. Exceptions may include:

  • customised or personalised goods
  • sealed goods not suitable for return for health or hygiene reasons once unsealed, where applicable
  • other categories excluded by law

Lithuanian guidance specifically notes statutory exceptions to the 14-day withdrawal right.

6. Faulty, damaged, or incorrect items

If your item arrives faulty, damaged, or not as described, contact us promptly with your order number and photos where possible.

Under EU consumer rules, you have a minimum 2-year legal guarantee for goods that are faulty or not in conformity with the contract. The seller must repair or replace the item at no cost, or if that is not possible within a reasonable time and without significant inconvenience, you may be entitled to a price reduction or refund.

7. Refunds

For valid withdrawals, we will refund the price paid for the returned goods and, where required by law, the cost of the standard outbound delivery option. We may withhold reimbursement until we receive the goods back or receive evidence that you sent them back, whichever comes first. Refunds are generally due within 14 days in these circumstances.

Refunds are made to the original payment method unless otherwise agreed.

8. Partial refunds

We may reduce a refund where permitted by law if the goods show excessive handling, are incomplete, or are returned in a condition that goes beyond what is necessary for inspection.

9. Exchanges

If you would like a different product, size, or variant, contact us first. In many cases, the fastest option is to return the original item and place a new order.

10. Complaints

If you are unhappy with how a return or refund was handled, contact us first.

If we do not resolve the matter, or do not reply within 14 days, consumers in Lithuania may apply to the State Consumer Rights Protection Authority for out-of-court dispute resolution.

11. Contact

UAB Eclipse Fade
Trading as Outcampers
V. Nagevičiaus g. 3, Vilnius, LT-08237, Lithuania
[email protected]
+447462179358