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How do I place an order on Outcampers?
Choose your camping gear, add items to your cart, and complete checkout. You’ll see an on-screen confirmation right after payment, and your order appears in your account (if you created one).
Can I change or cancel my order after checkout?
If your order hasn’t been packed yet, we can usually help. Email hello@outcampers.com with your order number as soon as possible and tell us what you want to change.
What payment methods do you accept?
We accept secure online payments through the options shown at checkout (these can vary by country in Europe). If you don’t see your preferred method, message us and we’ll suggest alternatives.
Can I order without creating an account?
Yes. You can check out as a guest. Creating an account just makes it easier to track orders, save addresses, and reorder camping essentials faster next time.
Do you offer gift cards or gift options?
We’re working on gift-friendly options like digital gift cards and simple gifting notes. If you need a gift order handled in a specific way, email hello@outcampers.com with your order number after checkout.
Do you deliver across Europe?
Yes — Outcampers delivers to most European countries. Available destinations and delivery options will automatically show at checkout based on your shipping address.
How long does delivery take?
Delivery times depend on your country and the carrier. You’ll see the estimated delivery window at checkout, and you can track progress once your order ships.
How can I track my order?
When your parcel leaves our warehouse, we’ll email you a tracking link. If you can’t find it, email hello@outcampers.com and we’ll send it again.
Will I have to pay customs fees or import duties?
This depends on where your order is shipping from/to and local rules. If any extra charges apply, they’re typically collected by the carrier or local customs authority.
What if my parcel is delayed or I can’t find it after delivery?
If tracking shows a delay, it usually updates within 24–48 hours. If it’s marked “delivered,” check safe places, neighbours, or building reception first. If it’s still missing, contact support with your order number and tracking details.
What is your return policy?
We want you to love your outdoor equipment. If something isn’t right, you can request a return within the return period shown on our Returns page. Items should be unused and in original packaging where possible.
Do I have to pay for return shipping?
It depends on the reason for the return. If the product is faulty or we shipped the wrong item, we’ll cover it. For change-of-mind returns, return shipping is usually the customer’s responsibility (details are shared in the return instructions).
Can I exchange an item for a different size or model?
Yes, as long as the item is unused and the replacement is in stock. Many customers choose an exchange for sizing (like camping jackets, sleeping pads, or footwear). We’ll guide you with the quickest option once you request it.
What if my item arrives damaged or faulty?
Please email hello@outcampers.com within 48 hours of delivery with photos of the item and packaging. We’ll sort it fast—replacement, refund, or the best fix depending on the case.
When will I receive my refund?
Once your return is received and checked, refunds are processed back to the original payment method. Banks can take a few extra business days to display the amount.